SLUMBR

FREQUENTLY ASKED QUESTIONS

About Slumbr

  • Slumbr is a sleep wellness app designed specifically for travelers. It provides clinically-validated sleep science, education, and relaxation tools to help you overcome the sleep challenges that come with being away from home.

  • 63% of travelers report worse sleep while away from home. Unfamiliar environments, different time zones, noise disruptions, and travel stress all impact your sleep quality. Poor sleep affects your entire travel experience, whether you're on a business trip or vacation. Slumbr addresses these specific challenges with science-backed solutions.

  • All content is developed by sleep medicine experts with over 20 years of research experience. The sleep protocols are validated through patient outcomes in clinical settings, and we apply the same scientific rigor to wellness applications for travelers who don't need medical intervention.

  • No. Slumbr is available to anyone and can be downloaded from the Apple App Store or Google Play Store. While the app is optimized for use at Somnus-certified properties (which meet strict standards for sleep-friendly environments), all features work wherever you're traveling.

Getting Started

  • Slumbr is available on:

    • Apple App Store for iPhone (iOS 11 or later)

    • Google Play Store for Android devices

  • Download the app from your device's app store, then create an account using your email address and set up your profile to get started.

  • Yes. Slumbr is free to download and use on both iOS and Android.

  • While Slumbr is designed specifically for travelers and sleep challenges away from home, anyone struggling with sleep can benefit from the app's evidence-based content and relaxation tools.

  • Somnus-certified properties will typically promote this amenity during booking or check-in, and you'll see Somnus Sleep Wellness branding in your room. While Slumbr works anywhere, Somnus-certified hotels have environments specifically optimized to work with the app's recommendations.

  • You'll need to provide your name and email address to create an account. We also collect basic sleep-related information to personalize your experience and track your progress during your stay.

Guest & Personal Access

  • When you open Slumbr, you'll see two options:

    • Guest Access: For guests staying at Somnus-certified properties. Scan the QR code in your hotel room to unlock all premium features during your stay.

    • Personal Access: For anyone who wants to use the app anywhere. Requires creating an account with email/password or signing up through Google or Apple.

  • Personal Access includes:

    • Sleep education library with evidence-based content

    • Guided meditation and relaxation sessions

    • Breathing exercises

    • Basic sleep tracking

    • General sleep improvement tips

  • Guest Access unlocks premium features tailored to your specific Somnus-certified property, including:

    • Room-specific environment optimization guidance

    • Property-specific amenities and controls

    • Enhanced personalization based on your room setup

    • Premium guided content exclusive to hotel guests

    • Full integration with your hotel's sleep-optimized environment

  • When you arrive at a Somnus-certified property, you'll find a QR code in your room (typically on the nightstand or welcome card). Open the Slumbr app, select "Guest Access," and scan the code to unlock premium features for the duration of your stay.

  • If you select "Skip for now" when prompted to scan a QR code, the app will take you to the Personal Access registration page.

    To use Guest Access later, you can:

    • Go back and scan the QR code instead of skipping, OR

    • Create a Personal Access account, then scan the QR code from within the app settings to add Guest Access to your account

  • Guest Access features remain active through your checkout date. After you leave the property, the app automatically returns you to the welcome screen.

    If you created a Personal Access account during your stay, your sleep data is saved and you can continue using the app in Personal Access mode. If you used Guest Access only (no account), your data is not saved after checkout.

  • If you have both a Personal Access account and an active Guest Access session at a hotel, you can access features from both modes simultaneously. The app combines your saved Personal Access data with the premium Guest Access features during your stay.

  • No. Guest Access can be used without creating an account - just scan the QR code and start using the premium features immediately.

  • Yes. Personal Access requires you to sign up with an email and password, or use Google/Apple sign-in. Creating an account allows you to save your progress, track sleep patterns over time, and use the app anywhere.

  • Yes. If you create a Personal Access account (by signing up with email/password or Google/Apple), you can then also scan a QR code at a Somnus-certified property to access premium Guest features during your stay. After checkout, you keep your Personal Access account with all your saved data.

  • Yes. If you start with Guest Access (QR code scan), you can create a Personal Access account at any time through the app settings. This will save your current sleep data and allow you to continue using the app after you check out of the hotel.

  • To create a Personal Access account, you'll need to:

    • Provide your name and email address with a password, OR

    • Sign up using your Google or Apple account

    We also collect basic sleep-related information to personalize your experience and track your progress.

    Guest Access doesn't require any signup - just scan the QR code in your hotel room to start using premium features immediately.

Sleep Tracking

  • The app uses simple, intuitive tracking that you update daily. You'll log basic information about your sleep quality, and the app provides personalized tips based on your patterns.

  • No. Slumbr's tracking is based on your self-reported data. You don't need any additional devices or wearables.

  • Based on your sleep patterns during your stay, you'll get specific recommendations on:

    • Adjusting your pre-sleep routine

    • Optimizing your room environment

    • Managing jet lag or time zone changes

    • Relaxation techniques that might work better for you

  • Yes. The app shows you patterns across your stay so you can see what's working and adjust your approach in real-time.

  • Your account and data remain accessible so you can review your patterns and continue building better sleep habits at home.

Features & Content

  • The library contains evidence-based content covering:

    • Managing jet lag and time zone transitions

    • Optimizing your hotel room environment for better sleep

    • Pre-sleep relaxation and wind-down techniques

    • Understanding your circadian rhythm and sleep signals

    • Travel-specific strategies for business and leisure trips

    • Dealing with noise, light, and temperature disruptions

    • Building healthy sleep habits while away from home

  • The app includes:

    • Guided meditation sessions for sleep preparation

    • Breathing exercises proven to reduce pre-sleep anxiety

    • Progressive muscle relaxation techniques

    • Wind-down routines designed specifically for hotel environments

    • Audio content to help you transition from busy travel days to restful sleep

  • For the best experience, we recommend staying connected while using the app.

  • Sessions vary in length to fit different needs and schedules, ranging from quick 5-minute breathing exercises to longer 20-30 minute guided meditations.

Technical

  • Slumbr is available for iPhone (iOS 11 or later) and Android devices through the Apple App Store and Google Play Store respectively.

  • Use the "Forgot Password" link on the login screen. You'll receive a reset link at your registered email address.

  • Yes. Your account remains active across different stays at any Somnus-certified property.

  • Go to your account settings within the app to update your name, email, or other profile details.

  • First, make sure you have the latest version of the app from the App Store. If problems persist, contact support at the email address listed in the app or through your hotel's front desk.

  • Yes. You can request account deletion through the app settings or by contacting support directly.

Privacy

  • We collect:

    • Basic contact information (name, email)

    • Sleep quality data you input

    • Usage data (how you interact with the app)

    • Any content you create within the app

    All data collection is clearly disclosed in our privacy policy.

  • Your data is used to:

    • Personalize your sleep recommendations

    • Improve app functionality

    • Track your progress during your stay

    We do not sell your personal data to third parties.

  • No. Your individual sleep data remains private. Aggregated, anonymous data may be used to help Somnus-certified properties improve their sleep wellness offerings, but this never includes personally identifiable information.

  • The complete privacy policy is available in the app settings and at somnuswellness.com.

Using the App Effectively

  • Yes. Even for short stays or single nights away from home, the sleep education library and guided relaxation resources can help you wind down and sleep better. The tracking features become more valuable over multiple nights, but you can benefit from the content immediately.

  • Slumbr is designed for travelers experiencing situational sleep difficulties, not for treating chronic sleep disorders. If you have ongoing insomnia or other sleep conditions, we recommend consulting with a healthcare provider or sleep specialist.

  • Absolutely. The sleep education and relaxation techniques work anywhere. Many users continue using what they've learned after returning home to maintain better sleep habits.

  • Start by exploring the sleep education library to understand the science behind better sleep. Use the guided relaxation content before bed. Track your sleep each morning and review the personalized tips. Adjust your routine based on what the app suggests and what feels right for you.

Troubleshooting

  • Check that you're using the correct email address and password. If you've forgotten your password, use the reset option. Make sure you have a stable internet connection.

  • Personalized tips are generated based on your sleep tracking data. Make sure you're logging your sleep regularly. It may take a night or two of data for the app to provide specific recommendations.

  • Check your device's volume settings and ensure you have a stable internet connection. Try closing and reopening the app. If the problem continues, contact support.

  • Make sure you're running the latest version of the app from your app store (Apple App Store or Google Play). Restart your device. If crashes continue, uninstall and reinstall the app, or contact support.

  • We welcome feedback. Contact us through the support email in the app or at eric@somnuswellness.com.

Contact & Support

  • For app-specific issues, visit https://www.somnuswellness.com/faq-app or email the support address listed in your app settings.

    If you're staying at a Somnus-certified property, you can also ask your hotel's front desk for assistance.

  • Visit https://www.somnuswellness.com for information about the company, certification program, and participating properties.

  • We value user feedback. You can submit comments through the app or contact us directly at the support email address.

Copyright © 2026 Somnus Sleep Wellness